A just launched comms provider, Crown Telecom Solutions, is aiming to turn the market on its head with a service bundle including hardware, line rental, broadband/data services, mobiles and simplified billing.

Crown Telecom is a fully accredited BT wholesale partner, access to developing technologies such as VoIP and superfast fibre-base broadband for vision and data. The company will be targeting its service to business users nationwide.

Crown Telecom's managing director, Mark Nicklin, is a 15 year veteran of the industry. Starting his career with Stanhope Telecom and Aerofone, he moved on to set-up GP Telecom with Tim Price in 2001. Growing steadily GP was sold to Elite in 2008, where Mark remained before setting up Crown Telecom within the Crown Group.

Nicklin said: "All our customers will have dedicated account managers. Their role will be to review service on a quarterly basis and to anticipate and overcome any potential problems. Our aim is to overcome billing issues, service outages and any other glitches to ensure smooth and trouble free service delivery."

Crown Telecom is one of a small number of fully accredited service resellers operating as a WLR3 provider. The firm has also partnered with hardware providers and will offer PBX systems from manufacturers Toshiba, Siemens, Panasonic and Avaya.